IARC improves access to its market-leading immigration law resources
Q&A sessions
In the first 6 months
Chapters digitised
Subscribers
In the first 6 months
"Seeing into the AI and seeing what we could get back and the quality of responses, even in those early stages and seeing how intuitive it was, was really phenomenal."
Customer
Immigration Advice & Rights Centre
About
IARC is a community legal centre and non-profit organisation based in New South Wales. It provides free legal advice to migrants, refugees and people seeking asylum and advocates to improve human rights in Australia.
Sector
Not for Profit Incorporated Organisation
Keywords
The Problem
IARC has traditionally published the Immigration Kit in hard copy. But just as soon as it was published, changes to the law would mean that the printed edition was out of date.
The Solution
Lext developed a web app version of The Immigration Kit that enables the content be updated in real time for its readers, as well as including intuitive and responsive AI search and chat features that draw on the content of The Kit to deliver reliable and sourced answers to natural language queries.
"Previously with The Immigration Kit, you'd be turning through hundreds, if not thousands of pages of information trying to find the answer. What The Immigration Kit: Digital Edition allows you to do is to really get access to that information at your fingertips, ask questions of The Kit, and get those responses very quickly."
The Impact
In the first 6 months since launching in March 2026, IARC saw:
- 280+ individual subscribers from a mix of legal practitioners, students and the public
- Over 8,000 questions answered
- 4.75 / 5 star rating from direct user feedback
- 10 chapters updated since launch and communicated to users
"Awesome resource! Especially for myself as a student and upcoming RMA. I signed up immediately for a subscription when it became live, and just wanted to say how glad I am! I love the fact The Immigration Kit gets updated and we get notified of such."
– Andrew Williams, The Immigration Kit: Digital Edition pro subscriber
Hear more about the benefits of The Immigration Kit: Digital Edition:
Accessible
Up-to-date
Accurate
